Man, I can’t stand talking to first-level support anymore. I just got off the phone with someone at AT&T Yahoo! tech support because I was experiencing 400-500ms ping times. I had very good circumstantial evidence that they needed to restart a router. What does the first-level techie want me to do? Restart my computer. The problem has nothing to do with my computer!! Then she reads me something about my provisioned connection speed. I told her that she didn’t understand the difference between throughput and latency if she was focusing on my connection speed.
While on the phone I fixed my own problem by forcing my DSL modem to get a new IP address. Which just confirmed what I’ve always known: calling tech support is a waste of my time.
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